Expires 1 month from now
Head, Merchant Services
full-time
Ilupeju,
Lagos
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Job Summary
JOB OBJECTIVES As the Head, Merchant Services, you will lead cross-functional teams and collaborate with technology, product, and compliance units to ensure seamless and value-driven merchant experience while advancing the company’s market positioning as a leading fintech provider of payment and commerce solutions. The ideal candidate will be responsible for driving the vision, strategy, operations, and growth of our merchant acquiring and servicing business. This includes expanding merchant acquisition, enhancing onboarding and retention processes, and optimizing product offerings across retail, SME, and enterprise segments.
Job Details
DUTIES AND RESPONSIBILITIES:
1. Strategic Leadership & Planning • Define and execute the department’s short and long-term strategies to drive merchant acquisition, activation, and revenue growth. • Develop strategic partnerships with key players in retail, hospitality, e-commerce, logistics, and other high-volume transaction sectors. • Expand the merchant base through direct sales, channel partnerships, aggregators, and digital acquisition tools.
2. Business Development & Client Engagement • Ensure consistent delivery of high-quality service and support to existing merchants.
3. Operations & Performance Management • Collaborate with product and engineering teams to tailor payment solutions (POS, online payments, QR, SoftPOS, etc.) that meet diverse merchant needs.
4. Team Leadership & Development • Build and lead a high-performing Merchant Services team, including sales, account management, support, and field operations. • Set performance targets and KPIs, manage departmental budgets, and provide coaching for team development.
Staff Attraction, Motivation and Retention: • Fill vacant roles within the department in a timely manner and provide opportunities for growth and development. • Provide training, mentorship, and upskilling programs. • Recognize and reward individual and team achievements and contribution. • Encourage open communication and feedback. • Give employees autonomy and ownership of their work to motivate them. • Foster a positive work culture that encourages collaboration, innovation, and creativity. • Regularly engage direct reports to understand their needs and concerns. • Foster a diverse and inclusive work environment that values different perspectives and backgrounds.
Requirements
JOB REQUIREMENTS
Education: Bachelor’s degree in Business Administration, Finance, Marketing, Economics, or a related field (MBA or advanced degree is a plus).
Experience: Minimum 10 years of relevant experience in fintech, banking, or payments—with at least 3 years in a senior or departmental leadership role (post NYSC experience).
About Company
UNIFIED PAYMENT SERVICES LIMITED
Unified Payment Services Limited (UP®) is Nigeria’s premier payments and financial technology group, providing shared infrastructure and services to the banking community and payment service providers within and outside Nigeria. At UP, we empower businesses by delivering secure and customer-focused solutions across the digital financial ecosystem. Guided by our Vision to be the trusted enabler of businesses and lifestyle and our Mission of building shared technology infrastructure and partnerships, UP® is committed to creating lasting value to its stakeholders through professionalism, respect, innovation & customer centricism, dependability and execution. UP® Group comprises: (i) UP® - Nigeria's premier payment and financial technology service provider. (ii) Hope PSBank - Nigeria's premier payment service bank. (iii) Payattitude® - Digital-first payment scheme. (iv) UP Digital - Telecom value added service provider; and (v) TM30 - Software Solutions provider.