Experienced Hire, Business Support & Operations

Job Summary

To oversee as well as enhance of our business intelligence services, track and provide support for the business team on processing, issuing, switching & Projects.

Job Details

The Experienced Hire, Business Support & Operations shall primarily be responsible for the following:

Business Support

1. Manage and coordinate Directorate projects- follow up with Banks and Internal Stakeholders and ensure projects are delivered to specification
2. Coordinate Scheme QMR report requirement
3. Work with bank & internal service providers to ensure that issue raised by banks across all services except POS support related ones are closed within agreed SLA. These are;

• All ATM support related issues, engagement with Banks and internal stakeholders for issue resolution.
• All settlement and settlement report related issues engagement with Banks and internal stakeholders for issue resolution;

1. Merchant/ ATM/ Bank VAS/ Bank Agency banking Settlement related issues
2. Settlement reporting issues
3. Transaction reconciliation for banks & merchant.

• All dispute and dispute report related issues, engagement with Banks and internal stakeholders for issue resolution.
• All Banks’ agency banking solutions support related issues, engagement with Banks and internal stakeholders for issue resolution.
• Issuer processing transaction related issues, engagement with Banks and internal stakeholders for issue resolution.
• Follow up on every other general operational issues that may be reported by banks.

Business Intelligence & Data Mining

1. Obtain and analyze industry data.
2. Manage & enhance UP business intelligence portal as well as work with internal service provider to modify it to serve customer needs.
3. Preparation of quarterly board report.
4. Performance monitoring and trends analysis across business lines.
5. Weekly, monthly and quarterly reports to the banks.
6. Generate weekly, monthly, quarterly, Annual reports used for Exco, MPR & Budget

• Weekly & monthly ATM acquiring report per bank.
• Weekly & monthly POS acquiring report per bank/ per acquirer.
• Weekly & monthly Issued card & personalization report per bank.
• Weekly & monthly Bank Agency transaction report per bank.
• Monthly PTSP market share report per bank.
• ATM, issued cards & POS market share report

Requirements

About Company

UNIFIED PAYMENT SERVICE LTD

https://www.up-ng.com/

UP® otherwise known as Unified Payments or Unified Payment Services Limited is a group of companies with services including Financial Technology, Banking, Payment Scheme, Digital Commerce, Value Added Service, Payment Solutions, Software Solutions, etc. The UP® Group comprises (i) UP® which is Nigeria's premier financial technology service provider (ii) Hope PSBank which is Nigeria's premier payment service bank (iii) Payattitude® which is a digital-first payment scheme (iv) UP Digital which is a telecom value added service provider; and (v) TM30 which is software solutions provider. At UP®, we PRIDE ourselves in our mission statement of Professionalism, Respect, Innovation, Dependability, and Execution. In demonstration of our cross-enterprise alliances and capabilities, companies in the UP® group provide diverse services to different businesses that offer similar or the same services as our company and her subsidiaries or associates. Major Services & Solutions The major services and solutions offered by UP® which is the parent company of the UP® Group are in two categories: B2B (Business-to-Business) and B2C (Business-to- Consumer). Under B2B, our services include (i) Processing (ii) Switching (iii) Payment Terminal Services (iv) Settlement services (v) Instant Payments/Transfers (vi) Merchant Services; and (vii) Payment Solutions/Revenue Optimisation. For B2C, the services and solutions include (i) Value Added Services (ii) Verification Services (iii) Virtual Mall; and (iv) Agency Banking.