Expired 11 months from now
HEAD, VALUE ADDED SERVICES (VAS)
full-time
| Associate 1 - Associate 2
Lagos
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Job Summary
The Head of Value Added Services (VAS) will lead the strategy, development, and execution of all VAS offerings within the fintech ecosystem. This includes driving innovation in digital content, airtime/data recharge, bills payment, ticketing, gaming, rewards programs, and other customer centric services that enhance core financial offerings. This role requires a commercially minded leader with a strong background in digital products, partnerships, and customer experience within the financial services or telecoms industry. The successful candidate will be responsible for revenue growth, operational efficiency, and customer engagement across all VAS products.
Job Details
DUTIES AND RESPONSIBILITIES:
Strategic Leadership
- Define and execute the VAS department’s strategic roadmap in alignment with corporate objectives.
- Identify and evaluate new business opportunities, trends, and technologies within the VAS ecosystem.
- Establish KPIs and success metrics to drive performance and ROI.
Product Development & Management
- Lead the development and lifecycle management of VAS products including airtime, data, bill payments, utility services, ticketing, insurance microservices, etc.
- Collaborate with the product, engineering, compliance, and customer experience teams to ensure robust and scalable solutions.
- Continuously optimize user journeys and product performance based on data insights.
Partnerships & Vendor Management
- Source, negotiate, and manage partnerships with telcos, content providers, service aggregators, and other VAS providers.
- Maintain strong relationships with external vendors to ensure service quality and compliance.
- Ensure SLAs and commercial terms are consistently met.
Revenue & Business Growth
- Drive revenue generation and profitability through effective pricing, bundling, cross-selling, and promotional strategies.
- Monitor market dynamics and adjust go-to-market strategies to stay competitive.
- Prepare regular reports and business reviews for executive leadership.
Team Leadership & Development
- Manage and mentor a team of VAS professionals including business analysts, product specialists, and support personnel.
- Foster a culture of innovation, accountability, and excellence.
- Provide guidance on performance, skills development, and succession planning
Compliance & Risk Management
- Ensure all VAS offerings comply with regulatory guidelines, internal policies, and risk management standards.
- Collaborate with legal, compliance, and finance teams to ensure proper documentation and audit readiness
Requirements
Experience: Minimum 10 years’ relevant experience, with 3-4 years heading a team
Benefits
HMO, LEAVE ALLOWANCE, POOL CAR, AIRTIME ALLOWANCE
About Company
UNIFIED PAYMENT SERVICES LIMITED
Unified Payment Services Limited (UP®) is Nigeria’s premier payments and financial technology group, providing shared infrastructure and services to the banking community and payment service providers within and outside Nigeria. At UP, we empower businesses by delivering secure and customer-focused solutions across the digital financial ecosystem. Guided by our Vision to be the trusted enabler of businesses and lifestyle and our Mission of building shared technology infrastructure and partnerships, UP® is committed to creating lasting value to its stakeholders through professionalism, respect, innovation & customer centricism, dependability and execution. UP® Group comprises: (i) UP® - Nigeria's premier payment and financial technology service provider. (ii) Hope PSBank - Nigeria's premier payment service bank. (iii) Payattitude® - Digital-first payment scheme. (iv) UP Digital - Telecom value added service provider; and (v) TM30 - Software Solutions provider.