RELATIONSHIP OFFICER - PAYARENA VALUE ADDED SERVICES

Job Summary

Relationship Officer works hand in hand with HOD and customers to facilitate duties effectively.

Job Details

DUTIES & RESPONSIBILITIES:

1. Win new business from clients and manage relationship with clients to grow the existing business.

2. Resolves or treat customer’s issue/request promptly.

3. Work with Head of Department (HOD) to develop/upsell existing business to clients, and identify and pursue new business opportunities for Payarena Value Added Services.

4. Collation of tasks from internal and external call notes/meetings.

5. Strategic partnership in signing up billers.

6. Onboarding agents to ensure growth of each biller transactions.

7. Manage efficient receivable circle with clients.

8. Monitoring of various wallet balances and funding as at when required. Monitoring of daily sales, identifying trends, behavior and pattern of products and channels.

9. Marketing of all value added services product and ensuring that financial targets are met.

10.Conduct periodic review of existing product documentation and ensure they align with new business objectives and regulatory directives.

11.Provide support for all other departmental activities/tasks as may be required be the HOD.

Requirements

a. Not more than 2 – 6 years post NYSC experience.

b. Technical knowledge in selling service-oriented products/solutions.

c. Very good knowledge of payment industry.

Benefits

Salary, Airtime Allowance, 13th Month, Leave Allowance, HMO

About Company

UNIFIED PAYMENT SERVICE LTD

https://www.up-ng.com/

UP® otherwise known as Unified Payments or Unified Payment Services Limited is a group of companies with services including Financial Technology, Banking, Payment Scheme, Digital Commerce, Value Added Service, Payment Solutions, Software Solutions, etc. The UP® Group comprises (i) UP® which is Nigeria's premier financial technology service provider (ii) Hope PSBank which is Nigeria's premier payment service bank (iii) Payattitude® which is a digital-first payment scheme (iv) UP Digital which is a telecom value added service provider; and (v) TM30 which is software solutions provider. At UP®, we PRIDE ourselves in our mission statement of Professionalism, Respect, Innovation, Dependability, and Execution. In demonstration of our cross-enterprise alliances and capabilities, companies in the UP® group provide diverse services to different businesses that offer similar or the same services as our company and her subsidiaries or associates. Major Services & Solutions The major services and solutions offered by UP® which is the parent company of the UP® Group are in two categories: B2B (Business-to-Business) and B2C (Business-to- Consumer). Under B2B, our services include (i) Processing (ii) Switching (iii) Payment Terminal Services (iv) Settlement services (v) Instant Payments/Transfers (vi) Merchant Services; and (vii) Payment Solutions/Revenue Optimisation. For B2C, the services and solutions include (i) Value Added Services (ii) Verification Services (iii) Virtual Mall; and (iv) Agency Banking.