RELATIONSHIP OFFICER, OTHER FINANCIAL INSTITUTIONS

Job Summary

We are seeking a detail-oriented and performance-driven Team Member to support the strategic and operational activities of the Other Financial Institutions (OFI) Department, under the Other Financial Institutions Directorate. This role involves managing relationships and solution delivery for non-bank financial institutions, including microfinance banks, mortgage banks, finance houses, fintechs, cooperative societies, and similar entities.

 The ideal candidate will have a sound understanding of the OFI ecosystem, fintech-enabling technologies, and digital financial services, with demonstrated experience in client relationship management and product implementation.

Job Details

DUTIES AND RESPONSIBILITIES:

 1. Client Relationship Management 

Support the onboarding and management of financial institution clients including MFIs, fintechs, cooperatives, and other licensed OFIs. 

Develop and maintain effective client relationships, ensuring consistent value delivery and support.

 Monitor client performance and usage trends to identify upselling or cross-selling opportunities. 

2. Business Support & Implementation 

Assist in deploying tailored fintech and payment solutions, including collections, disbursements, APIs, agency banking, and wallet services. 

Liaise with internal departments (technology, operations, legal, compliance) to ensure seamless service delivery to clients. 

Coordinate product demonstrations, documentation processes, and basic troubleshooting for clients. 

3. Operational Excellence 

Ensure client compliance with onboarding documentation, regulatory requirements, and KYC protocols. 

Track service performance, escalate service delivery issues, and follow through on resolution timelines. 

Maintain detailed records of client activity, support tickets, and engagement history. 

4. Market Research & Reporting 

Conduct periodic competitor and industry analysis to inform client engagement strategies. 

Prepare reports and dashboards on department KPIs, client activity, and business development outcomes. 

Support internal and external audit requirements by maintaining proper documentation and records.

Requirements

JOB REQUIREMENTS 

Education: Bachelor’s degree in Finance, Economics, Business Administration, or a related discipline. 

Experience: Minimum 3 years of relevant experience in financial services, fintech, or a client-facing role within the OFI segment. Post NYSC experience.

Benefits

About Company

UNIFIED PAYMENT SERVICE LTD

https://www.up-ng.com/

UP® otherwise known as Unified Payments or Unified Payment Services Limited is a group of companies with services including Financial Technology, Banking, Payment Scheme, Digital Commerce, Value Added Service, Payment Solutions, Software Solutions, etc. The UP® Group comprises (i) UP® which is Nigeria's premier financial technology service provider (ii) Hope PSBank which is Nigeria's premier payment service bank (iii) Payattitude® which is a digital-first payment scheme (iv) UP Digital which is a telecom value added service provider; and (v) TM30 which is software solutions provider. At UP®, we PRIDE ourselves in our mission statement of Professionalism, Respect, Innovation, Dependability, and Execution. In demonstration of our cross-enterprise alliances and capabilities, companies in the UP® group provide diverse services to different businesses that offer similar or the same services as our company and her subsidiaries or associates. Major Services & Solutions The major services and solutions offered by UP® which is the parent company of the UP® Group are in two categories: B2B (Business-to-Business) and B2C (Business-to- Consumer). Under B2B, our services include (i) Processing (ii) Switching (iii) Payment Terminal Services (iv) Settlement services (v) Instant Payments/Transfers (vi) Merchant Services; and (vii) Payment Solutions/Revenue Optimisation. For B2C, the services and solutions include (i) Value Added Services (ii) Verification Services (iii) Virtual Mall; and (iv) Agency Banking.